Karen will you Please answer my techie, @bytejumper

9/4/2008 8:56:56 PM	Karen will you Please answer my techie, @bytejumper
darlenemi51 Onaway, MI age: 56	Karen this seems to be only place I can get a message through to you. I have emailed both of your addresses and called your voice mail as well. There seems to be some kind of email glitch going on. Our fiberoptic trunk line went down 45 miles from here, knocking out lond distance for land lines and internet and cell phone, FAX and so on for 2 days Tues. and Wed. this week 9/2 - 9/3. Tyler at Bytejumper is waiting for your instructions, since you are so very much more intune with what all this means on the repairs, he is willing to do what ever you instruct him to do. As you know the board was not cheap and not easy to find, if you have a warrantee on it he would like to go that way first to replace it, or he will follow your instructions if this is not possible. I will pay for the (disc program) if there is enough in the ins. He will hook me up with some programs that I can regularly update online, if you know any better way.... Wel tday 9/5 I am going in for heart surgery, may not survive or have a stroke or heart attack on the table, those are the worse scenerio, I will be kind of laid-up. Copa is sending me a router and my neighbor acrossed the hall has---- wire--- and says no problemo.OK? Well Karen say a prayer for me. Will you please email Tyler and let him know and send so of the resources he's not familar with. BTW: (28yo,Christian,sober, no smoking or drugs & single) LOVE, Darlene
9/5/2008 1:20:56 PM	Karen will you Please answer my techie, @bytejumper
007shark Crystal River, FL age: 31	bump back to top
9/5/2008 6:35:49 PM	Karen will you Please answer my techie, @bytejumper
winesong Bend, OR age: 88	Darlene,,, did you get a check from UPS for $700.00? You can purchase a whole new computer for that... do not need a flat screen as I sent you one... Geoff called your tech guy... this was not a RARE mother board... we do not know what to do...from this end 1500 miles away. I think you must have a wrong email address. as I have received nothing... from you since June/July. I sure wish you every success in your surgery... If I was you, I would just tak ehte UPS money and purchase a laptop,, and move on....we on this forum think 5 hours diagonosis time is unreasonable for a very common mother board...he could see the plexi glass had been cracked. I have pictures taken in color before the unit was sent that it to be perfect... condition. Geoff talked to your technician today... Karen
9/15/2008 5:50:35 AM	Karen will you Please answer my techie, @bytejumper
bytejumper Gaylord, MI age: 18	Upon steady request from Darlenemi51, we have taken a moment from our day to respond to her and the other people current involved "Winesong" and "Geoff", as well as those giving her tech support through this online Forum. To start, we would like to fill some of you in on the '5 hours of Diagnosis'.. Darlene was informed the evening that she first made contact with our company that we have an onsite minimum charge that start from the time we leave our facility until the time we return, as well that this was an un-negotiable surcharge. Upon arriving to the site, we were firstly informed that the case had a fracture in plexiglas side panel. Despite the cosmetic damage to the chassis of this machine, it still posts. The first problem to be addressed was the lack of driver to the PCI Modem. With no high-speed connection available at the location, and inadequate wireless capability. We LEFT the location, taking a trip into town to the closest available location with a stable internet connection so we could download the proper drivers and return the same day. At this time no additional evidence has surfaced to show there being any problem with a DOA or Faulty hardware unit. After installing the proper modem driver to match the hardware, a standard reboot was done, which after the system would no longer post. After a hard-shutdown and reboot the system posted once again as it should, While working to remedy the next problem which was with the Soundcard, reboots from this procedure once again was accompanied with several attempts to get the PC to post after the reboot. Of which several times as Darlene can recall, the system emitting a system failure alert. We informed Darlene that the system could have a fracture on its main system board, but in no way did we imply or state that we seen this possible problem, just that it could be an underlying cause. We have taken notice to several people here claiming that the Asus P4S800D-E is a very common board. To find this Socket 478 Mainboard in an un-used condition has evaded us thus far, I personally have made contact with my representative from Asus who has informed me this board is no longer supported as a streamline board from their corporation. We are not un-humble people, but merely having a difficult time locating this board, and would love to see someone produce a location of an un-used board for purchase. We have provided Darlene with three different options and quotes for replacement, repair, and reconstruction. Currently the 'ball is in her court'. And in response to the idea of finding another 'cheaper' board to put into this machine, We would like to take a brief second to inform you that after the Windows 2000 OS was released, the ability to swap a mainboard without the exact same chipset as the previous unit used to install the Windows OS is no longer an option. To put a different motherboard that does not have the same chipset will require Data Loss (Or recovery should the situation permit) and a reinstallation of the previous Operating System. This route is one of the MORE expensive ones we have provided her with as she does not have the copy of windows that was used when this machine was built as well does not have the physical license key present with the machine, making the copy of windows an illegal copy to reinstall unless said articles are provided. In closing, our 'Diagnosis' was not just a 'Diagnosis' but as well was repair work. Hope this clears up any questions/comments anyone may have that continue to lean toward a negative side, We will be glad to help with or answer any questions that you may have and look forward to 'Geoff' placing that return phone call that we have been waiting on for nearly a week now.
9/15/2008 5:07:48 PM	Karen will you Please answer my techie, @bytejumper
darlenemi51 Onaway, MI age: 56	Thank you Tyler for the response to my request, if there is any input I do appreciate all positive reinforcement. Thank you
9/15/2008 6:15:38 PM	Karen will you Please answer my techie, @bytejumper
pennell23101 Vine Grove, KY age: 32	so i did a quick google of p4s800d and found a couple of the -x ones real quick. without crossleveling specs i would think the chips would probably be close enough to take. one listed for $80 http://www.gracetech.us/61.html and one for $130 http://www.pcplanetsystems.com/abc/product_details.php?category_id=115&item_id=665 tell the tech to verify the chipsets on them and see if they would work. you can have minor variations and it not blue screen loop on you. hope that helps
9/16/2008 7:43:13 AM	Karen will you Please answer my techie, @bytejumper
winesong Bend, OR age: 88	I can only ask for the 5th time, did you get a check from UPS to cover the damage of the unit? What is the status of the claim? It was insured for $700.00. I have pictures of it prior to sending it, showing it in perfect repair. I have not heard from UPS, as I am the shipper of the item. I have to ask....why not just get a new unit...? Darlene, I get several hundred emails a day... I am not sure why your emails do not come through. I have provided two email addresses. Karen I hope you are doing fine with your health.
9/16/2008 5:05:41 PM	Karen will you Please answer my techie, @bytejumper
darlenemi51 Onaway, MI age: 56	Thank you Karen I'm slowing getting better the stress doe not help. Mark La Haie from Ups contacted me I think they are finally going to write the check. [email protected] As of now 9-16-08 8:00pm, I have not received a check. Thanks so much all you who have pitched in. Dar

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