ok72076
Jacksonville, AR
56, joined Jan. 2008
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| 1. Definitely |
| 2. yes, a little |
| 3. not sure |
| 4. No way |
| 5. No opinion |
Good evening,
While I have plenty of time and the new Harbor Freight store is on my way home, I am beginning to feel Jacksonville's store is beginning to be guilty of being a rip off city... not on prices or items, but on customers' time.
Unless you get there the first thing Monday morning or Thursday morning, the people who work in Little Rock are very unlikely to get the popular items on the freebies, such as the four-plug strip cord and the six-inch magnetic screw holder. Every time you go in there looking for those things, they never have them in the evening.
I'm, like a lot of guys, going to get something if it's free and I'm in the store already. But you're inviting people to go in the store more often looking for the freebie we want. However, we're not buying other stuff if what we want is gone and you're not offering a rain check or something similar to what the special is! I have so-many freebie screw drivers, flashlights and other things that I have enough for gifts for my kids for their birthdays and Christmas!
Yes, businesses don't have to offer freebies; Harbor Freight Tools can require a purchase like a lot of the coupons require, and Harbor Freight can require a minimum amount of money spent on a purchase. But if they can't keep the freebie in stock, then the store managers should really offer a comparable item, even if they have to make their own signs and set a minimum purchase amount!
For instance, I have been looking for the four-plug extension cord since the freebie ad first came out. But they have had the six-plug cord. Why not offer that cord?
Another item is the flashlight that goes around your head like a miner uses. It's never in. But another one is available. Why isn't that offered?
Harbor Freight is advertising a six-inch magnetic screw holder as a freebie. I haven't seen any space for it where it is supposed to be displayed. Why isn't the four-inch magnetic screw holder offered? Or the 12-inch magnetic holder with $8 to $10 purchase, which is about the difference between the advertised six-inch and the 12-inch item?
If nothing else, your employees could be told to complete an online customer rain check to reserve the item from the next delivery for those customers that ask about the missing freebies!
That is why I'm giving Harbor Freight my time rip off award for this weekend.
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ufo_joe
Sherrill, AR
57, joined May. 2014
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Does the ad say "while supplies last"?
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ok72076
Jacksonville, AR
56, joined Jan. 2008
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Actually, they don't
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