| 9/16/2014 7:21:42 PM |
Actual support from customer support. |
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justforfuni69
Ruskin, FL
41, joined Aug. 2014
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how about when somebody has a question for customer support they actually answer not just delete it I know the answer is probably here someplace but there's so many threads is almost impossible to find an answer.
tell me what you think is this a good idea or not?
Meet singles at DateHookup.dating, we're 100% free! Join now!
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| 9/16/2014 7:41:29 PM |
Actual support from customer support. |
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miss277volts
Lakeland, FL
46, joined Mar. 2013
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 This will be interesting..
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| 9/16/2014 7:50:38 PM |
Actual support from customer support. |
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justforfuni69
Ruskin, FL
41, joined Aug. 2014
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yes it will I wonder if this thread will be closed only after a few pages whereas others have went for over 300 pages before they were closed.
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| 9/16/2014 7:51:50 PM |
Actual support from customer support. |
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miss277volts
Lakeland, FL
46, joined Mar. 2013
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I tried to close the first one I made.. Can you close your own thread?
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| 9/16/2014 8:40:16 PM |
Actual support from customer support. |
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justforfuni69
Ruskin, FL
41, joined Aug. 2014
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don't know I messaged customer support asking why mine got closed only after 5 pages and they deleted my question without answering it.
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| 9/16/2014 8:46:16 PM |
Actual support from customer support. |
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cupocheer
Assumption, IL
67, joined May. 2010
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 Have you bothered yourself to actually read the DH rules about what, and what not, CS will, or will not, respond too?
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| 9/16/2014 11:10:09 PM |
Actual support from customer support. |
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robin0109
Cincinnati, OH
34, joined Feb. 2013
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I tried to close the first one I made.. Can you close your own thread?
No you cant close your own thread.
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| 9/17/2014 3:47:58 AM |
Actual support from customer support. |
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justforfuni69
Ruskin, FL
41, joined Aug. 2014
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since the two above me seem to be knowledgeable who decides to close a thread and why?
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| 9/17/2014 5:32:35 AM |
Actual support from customer support. |
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photoartistguy
Minneapolis, MN
27, joined Dec. 2007
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I think op is dumb and lazy
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| 9/17/2014 7:36:06 AM |
Actual support from customer support. |
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justforfuni69
Ruskin, FL
41, joined Aug. 2014
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well I may not be the brightest bulb on the tree but I'm not lazy I have looked trying to find these answers there are so many threads in here is almost impossible to find answers to my questions. have you ever tried to find an answer in one of these threads? if you have found an answer how long does it take you to find the correct answer? and if your answer to that question is no you have not tried to find an answer and these massive amounts of threads then what's your problem with me?
if somebody out there doesn't actually having an intelligent answer to my question please do not bother posting your wasting your time my time and everybody else's time thank you.
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| 9/17/2014 9:58:55 AM |
Actual support from customer support. |
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robin0109
Cincinnati, OH
34, joined Feb. 2013
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since the two above me seem to be knowledgeable who decides to close a thread and why?
Customer suuport closes threads or the site will automatically close threads once they reach 4,999 posts.
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| 9/18/2014 3:31:37 PM |
Actual support from customer support. |
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riflessivo
AlmafuerteStaffordshire
United Kingdom
42, joined Jan. 2014
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Customer suuport closes threads or the site will automatically close threads once they reach 4,999 posts.
Urm I don't think they do as often as you think. The system is set up that after a period of time a thread will automatically close when nobody has posted in it.
As far as customer support goes. There is very little of that. You'd think in a help forum there would be. But no, other members try to help where they can.
I do think they should change the name from customer support. Because they don't.
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| 9/18/2014 4:34:27 PM |
Actual support from customer support. |
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justforfuni69
Ruskin, FL
41, joined Aug. 2014
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thank you for your input. they need to change the name from customer support to customer wait and see if you get your question answered or just get it deleted.
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| 9/18/2014 4:39:35 PM |
Actual support from customer support. |
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robin0109
Cincinnati, OH
34, joined Feb. 2013
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Oh
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| 9/19/2014 4:48:58 AM |
Actual support from customer support. |
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am_i_lost
East Lansing, MI
32, joined Jun. 2014
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DH staff usually delete threads in the bottom forums that yeah talk "costumer service" or the site. Also, I usually end up deleted or suspended when I create threads like these.
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| 9/19/2014 1:45:46 PM |
Actual support from customer support. |
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justforfuni69
Ruskin, FL
41, joined Aug. 2014
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well if they want to suspend me or delete my account that just goes to show how insecure that they are. they are supposed to be here to offer us support when it's needed and I have gotten very little if any so far. all they do is just tell me which thread to look in to find my answers and I will go on find my own answers.
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| 9/19/2014 2:30:55 PM |
Actual support from customer support. |
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justforfuni69
Ruskin, FL
41, joined Aug. 2014
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damned autocorrect. all they have to do is tell me which thread to look into find my answer and I will go find it myself.
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| 9/19/2014 2:32:59 PM |
Actual support from customer support. |
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make_you_think
Greensboro, NC
32, joined Feb. 2013
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What's your unanswered question?
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| 9/19/2014 2:36:48 PM |
Actual support from customer support. |
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cupocheer
Assumption, IL
67, joined May. 2010
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What's your unstated question?
FIXED it for you.
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| 9/24/2014 1:11:58 AM |
Actual support from customer support. |
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shltfvcker
Mehtar LamAarschot
Belgium
36, joined Sep. 2014
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the site altogether sucks a** juice now  Something needs to be done pronto.
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| 10/5/2014 9:22:33 PM |
Actual support from customer support. |
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starr_so_happy
Perry, IA
32, joined Jun. 2014
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| 10/13/2014 6:01:11 PM |
Actual support from customer support. |
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justforfuni69
Ruskin, FL
41, joined Aug. 2014
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| 10/13/2014 11:59:58 PM |
Actual support from customer support. |
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google_mii
MogorBlönduós
Iceland
36, joined Aug. 2014
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What they should do is detach the forums and sell them to someone who is interested in running them and they can focus on the date site.
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| 10/18/2014 1:13:55 AM |
Actual support from customer support. |
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justforfuni69
Ruskin, FL
41, joined Aug. 2014
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I think that they should just be doing their job. this is a free site to join and use but they still make money off the ads.
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| 12/11/2014 6:20:40 PM |
Actual support from customer support. |
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justforfuni69
Ruskin, FL
41, joined Aug. 2014
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I've actually have to give customer service credit they came through for me this time....
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| 12/12/2014 11:00:25 AM |
Actual support from customer support. |
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usillygoose
Cicero, IL
40, joined Nov. 2012
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Most likely, CS didn't amswer your question because their is already an answer located in the help section.
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| 12/15/2014 4:54:36 AM |
Actual support from customer support. |
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woman_4_woman
Omaha, NE
28, joined Jun. 2014
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I agree & I think when you report a problem to customer service, customer service should reply back & tell you what customer service is going to do about the problem instead of deleting the message without a reply. 
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